FREQUENTLY ASKED QUESTIONS

Frequently asked questions

Why should I use ETHEQ?


ETHEQ was created to achieve two objectives. Firstly to change the procurement habits of organisations by offering attractive alternatives to plastic and environmentally damaging products that currently dominate the merchandising industry. And secondly, to support the growth of worker and producer cooperatives so as to build a people oriented, social economy. Organisations that share our vision for an ethical, equitable and sustainable world will find a like-minded partner in ETHEQ.




How can I place an order?


Please visit our Request a Quote page and fill out the online form. We will be in contact with you within a business day to discuss your requirements.




What is the lead time for ordering products?


Once you get in contact us and we can discuss what it is you're looking for, we'll be able to provide you with a ready-to-ship date and the shipping options. Lead time depends on the size and complexity of the order.




What are your minimum quantities per order?


We require a minimum order of 30 items of any one product.




Can you provide samples?


Please contact us to discuss any samples requirements.




How does shipping work?


Smaller shipments are generally sent by air courier and larger orders by sea mail. Delivery time will depend on your location. Sea shipment can be a more cost effective option but this will extend the delivery time. If requested, express shipping can also be organised at additional cost. When you contact us to discuss your order we can go through the shipping options based on your order size and timing requirements. Customers are responsible for shipping costs and any customs and duties.




What payment methods do you accept?


We accept PayPal, Mastercard, Visa or bank transfer.




Can I cancel or change an order once placed?


Once you place an order we will take a 50% down-payment to begin work. We will make every effort to accommodate any changes requested before any customisation to the products has begun (e.g. screening or printing). Changes to an order may incur additional cost. If you cancel an order, you will forfeit the 50% down-payment.




What if I want something not in your catalog?


Ask us and we'll look for an ethical, equitable and sustainable option for you.




Do you screen or digitally print on fabric?


We can do both. Please note that screening is more appropriate for high volume orders where there are a smaller number of colours involved in the artwork. Digital Printing is more appropriate in small volumes and where greater detail and colour gradients are required.




What file formats do you accept for logo and artwork?


We accept JPGs, PDFs, PNGs, and AI files. We might need to work with you to ensure that the quality level of the provided files are sufficient for screening or printing.




Why don't you include prices on your website?


The prices of our products depends heavily on the size of the order and the customisation required. We are happy to provide you with an obligation-free quote.




Can I return any products?


We will make every effort to make sure that you are satisfied with our products. If there are any product defects, we will happily exchange the product or issue you a refund. Unfortunately since our products are customised, we can't accept returns for any reason other than product defect.




Are all your products fair trade?


ETHEQ undertakes due diligence of potential suppliers, including field visits, before partnering. ETHEQ sources and produces products that meet fair trade standards as defined by the World Fair Trade Organisation (see the 10 Principles of Fair Trade). Some of our partners hold certification (e.g. GOTS, Fair Trade) while others meet these standards without certification (due to the cost associated with certification and the small size of some of our partners).




Are all your products certified organic?


All of our cotton and food products are 100% organic. Some are certified while others meet organic standards without certification (due to the cost associated with certification and small size of some of our partners).




Why is buying organic cotton vs conventional cotton important?


The case is clear. Conventional cotton is one of the most environmentally damaging crops on the planet. Cotton is mostly grown in monoculture, consumes massive amounts of water and is very pesticide-intensive, with harmful chemicals leaking into the soil and water affecting the health of the earth and people, including consumers who wear those clothes. The benefits of organic cotton, on the other hand, are numerous including improved soil fertility, lower input costs for farmers and freeing groundwater and rivers of synthetic chemicals through the use of natural fertilizers and pesticides. To learn more about the benefits of organic cotton visit www.organiccotton.org.




How do worker cooperatives help protect workers rights?  Are they fair trade?


Cooperatives are based on the values of self-help, self-responsibility, democracy, equality, equity, and solidarity. A fundamental element of a worker's cooperative is that it is democratically run by the workers for the benefit of the workers. This means that decent wages and conditions are a priority and decisions made about wages and conditions are made by the workers themselves. Another key element is training and education, including training workers in their rights. Worker cooperatives share many of the same values as those of Fair Trade. To learn more, visit our blog story Are Coops the Future of Commerce?





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